Buyers
What payment methods do you accept?
I accept Paypal and Google Checkout. I can also accept payment by cheque (UK only) click here to contact me for more information.
With Paypal you can send money from your Paypal account, credit or debit card. You may also pay by eCheque through Paypal, though this will need to clear before your purchase is sent.
You
do not need to have a Paypal account to pay with your card. When you get to the checkout click on the Paypal button. The next screen will give you option of signing into your account or if you wish to pay by card, click on the 'Continue' button on the left just to enter your card and postage details.
For more information on Paypal and sending secure payments please
click here.
With
Google Checkout you can pay using a credit or debit card, but you do need to sign up. For more information about Google Checkout please
click here.
Is it safe to order online?
As all of my payments go through Paypal or Google, you are covered under their strict security procedures which means that your card details are never disclosed to third parties, including Ji Ji Kiki.
Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
Do I need to have a Paypal/Google account to pay?
You do not need to have a Paypal account to pay with your card.
When you get to the checkout click on the Paypal button. The next screen will give you option of signing into your account or if you wish to pay by card, click on the 'Continue' button on the left just to enter your card and postage details.
You are still covered under Paypal protection when you selection this option.
However, if you would like to pay with Google Checkout, you will need to sign up for an account.
All orders are processed within 3 working days of the order being placed. I like to keep my customers as informed as possible, so you will be emailed to confirm your order and again when it has been dispatched.
Can I change/cancel my order?
It is not possible to change or cancel your order through the website. If you wish to change or cancel your order please
click here to contact me.
I do have a 7 day cooling off period if you change your mind after you have received your order.
How much is delivery?
UK standard - £2.00 (1-3 working days)
UK Recorded - £3.00 (1-2 working days)
UK Special Delivery - £5.50 (next working day if bought before 2pm)
Europe - £5.00 ( 3-7 working days)
Rest of the world - £7.00 (7-14 working days)
Recorded Delivery within the UK is just £3.00 and I highly recommend it.
Please note that I cannot accept responsibility for items lost or damaged in the post if they are not sent using Recorded or Special.
How long does delivery take?
Orders are posted out within 3 days of your order being placed.
Please see below for delivery times, based on information on Royal Mail's website.
Standard UK delivery - 1-3 working days
UK Recorded Delivery - 1-2 working days
Special Delivery - next working day (if placed before 2pm)
Europe - 3-7 working days
Rest of World - 7-14 working days
Please note that I cannot be held responsible for delivery times, so if you would an item by a specific time make sure you place your order in plenty of time to avoid disappointment. This especially applies to busy times such as Christmas!
I'm not going to be in when my parcel arrives. What will happen?
Most orders are small enough to fit through a letter box. If it is too big, or it needs to be signed for, the postman will leave you a card informing you that delivery has been attempted.
On this card will be instructions on how to obtain your parcel.
If , for any reason, your purchase is returned to me by Royal Mail it is the buyers responsibility to pay for all of the postage costs to have the item/s reposted.
Where is my order?
Please allow 1-3 working days for standard delivery purchases to arrive. However, it has been know for 1st class to take over a week to arrive. If after a week you haven't received your order, please
click here to contact me with your query and order number.
Recorded Delivery Orders
Items sent using Recorded Delivery (just £1 and highly recommended!) arrive the next day and need to be signed for.
If you weren't in to sign for your order the postman will leave a 'Sorry you were out' card telling you how to collect your parcel or arrange a redelivery.
If you have followed the instructions above and still have not received your order, please
click here to contact me with your query and order number.
I would like to return an item
If you are not completely satisfied with your purchase please contact me within 7 days. Items must be returned within 14 days of purchase. Please
click here to contact me to receive information on how to return your purchase(s).
I will issue a full refund on receipt, or exchange the item for a different colour if preferred.
If you require a different product (rather than a different size or colour of the same product) you will need to place a new order online and return the original item for a refund.
Some products (such as earrings) are non-returnable; these are clearly marked with a '+' next to the product name.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Once you have contacted me, you have a legal "duty of care" to take good care of the goods. You must return the goods at your expense - I highly recommend that returns are sent using a trackable posting method such as Recorded Delivery to ensure that it arrives to me safely.
Faulty item
If the item you received is faulty, I am really sorry. Please
click here to contact me.
Do I have to pay for return postage?
If you are returning an item, or items, to me then the cost of returning the item to me is your responsibility, unless the item is faulty or not what you ordered.
The item is your responsibility until it reaches me. I recommend that you send the item/s using Recorded Delivery.
Sellers
Selling your wares on The Oriental Magpie
If you make lovely things and would like to sell them on the Oriental Magpie, outlined below is how to do just that.
I have tried to cover everything you need to know, but if there is anything I've missed out, or if you have further questions, please email me emma@theorientalmagpie.com or
contact me here
What is all this jazz about consignment then?
The Oriental Magpie sells designer's items on a consignment basis. This gives you the opportunity to sell your work without the hassle and faff of e-commerce, photography, promotion and shipping.
You send your items to me and I deal with the boring stuff, giving you time to do the fun creating bit! If you already have your own shop then this is a great way to get your items seen by a wider audience or different market with little cost or hassle.
Do you accept international consigners?
Of course we do! The more the merrier!
What sort of items do you accept?
So long as it's handmade and good quality, The Oriental Magpie will consider it! We can take jewellery, accessories, bags, hair accessories, clothing, stationery and paper goods, prints and artwork, home wares, toys...if you think it will go down well in the store then get in touch!
I reserve the right to refuse or return items if I feel that the quality is not of a suitable standard or they are offensive.
What price are my items sold for and how much does it cost?
Your items are sold at a price that you specify. I use a consignment ratio of 40:60 upon sale of your item, which means that you get 60% of the retail price. You don't have to worry about the costs of P&P, Paypal fees etc. as I cover these.
How do I get paid for my sales?
Payments are sent monthly by bank transfer, cheque or Paypal for UK consigners and by Paypal for international consigners. All payments are made in GBP (£) only.
What happens if my items don't sale?
I obviously can't guarantee that your items will sell. I ask that all items stay in the shop for a quarterly basis (3 months) to give me a chance to fully promote your pieces. After that time you can request any unsold pieces to be returned to you.
How do I know I can trust you?
The Oriental Magpie is a small emporium and at present there are no forms. If you need a reference I can put you in touch with one of my current consigners.
Upon acceptance of your items I will email you a list of items together with the retail price you have specified, consignment fees and how much you will receive should your items sell.
It usually takes 2 weeks to get items photographed, descriptions written and then added to the site.
Sounds great, where do I sign up!
Brilliant! You now have to decide on what pieces you would like to consign. You as the designer obviously know your pieces best, but if you would like a helping hand and guidance choosing pieces I will try to help.
Once you have chosen some pieces, please email the following information to emma@theorientalmagpie.com:
- Your name and location
- Your website address if you have one
- A selection of photographs (or link to photographs)
- A bit of information about each item- materials/techniques/sizes
- The quantity of each item you would like to consign
- Retail price of each item.
I will contact you within 10 working days if you have been approved.